Overview
SUNY Oneonta’s IT Desktop Support microcredential will help you gain the skills required to support a business or organization through desktop support, including effective troubleshooting, data analysis, and hardware and software installation. You will also gain valuable communication and problem-solving skills and develop proficiency in understanding a constantly changing technological environment.
Program Type
Microcredential
Area of Study
Business and Industry
Delivery Mode
In Person
Competencies
Upon completion of the program, you will be able to demonstrate the following competencies:
- ability to complete an office computer software configuration appointment;
- proficiency with the computer imaging process;
- ability to install enterprise software onto client hardware;
- an understanding of cloud storage, managing file retention and versioning;
- ability to assess and troubleshoot Incidents and log into call tracking software;
- proficiency with diagnosing and resolving printer errors;
- proficiency with connecting to remote systems to provide customer support;
- ability to diagnose, resolve and document hardware incidents;
- ability to diagnose, resolve and document network connection incidents;
- ability to diagnose, resolve, and document software Incidents;
- ability to complete an office hardware move, including workstation arrangement and layout with cable management; and
- ability to take an active role in collaborating, teaching and mentoring peers.
Who is eligible?
Enrolled students
Instruction method
On-Campus
Time to complete
2 Semesters
Credit/non-credit
Non-credit
How to Apply
Current students should contact the Academic Department who oversees this microcredential.